Essential
A sensible base for stable locations with an in-house operations team.
From $180 / ATM / month
- Quarterly preventive maintenance
- Phone support during service hours
- Discounted repair rates
- Service history for each ATM
ATM service contracts in Singapore
Turn ATM maintenance into a strategic advantage.
Ad-hoc repairs make budgets difficult to control. An SLA-backed plan gives your team clear response times, scheduled care, and one predictable monthly cost.
15-min acknowledgement
Monthly fleet reports
Volume rates for 10+ ATMs
Contract control centre
A clearer view of your ATM estate
97–99.8%
plan-based uptime target
65%
fewer emergency call-outs
Fleet health92%
Preventive visits are scheduled before small faults become outages.
Choose your coverage
Three tiers. One practical fit.
Start with planned maintenance for a small estate, or put every site under one managed agreement. Clear scope comes first.
Professional
For teams that need active oversight and priority dispatch across regular sites.
From $290 / ATM / month
- Monthly preventive maintenance
- Remote monitoring and priority dispatch
- 97% uptime SLA target
- Monthly fleet health reporting
Enterprise
For banks, retail chains, and ATM deployers with demanding multi-site needs.
Custom plan for 30+ ATMs
- Custom SLA up to 99.8%
- Dedicated field engineer
- Incident manager and escalation path
- Quarterly security audits
SLA ATM support
Our promises are written down.
If an agreed service level is missed, the contract includes a credit note process. No vague service language.
Service measureEssentialProfessionalEnterprise
Call-back acknowledgementBusiness hours15 minutes15 minutes
On-site arrivalScheduled priority90 minutes90 minutes
Uptime targetBest effort97%Up to 99.8%
SLA remedyRepair reviewCredit noteCredit note
Response and arrival windows depend on site access, safety conditions, and the agreed service area.
Multi-site ATM maintenance
One contract. Every site under control.
A1 ATM Services coordinates visits, repair parts, technician routes, and reports across your Singapore locations. Your team gets one monthly invoice and one point of accountability.
- Planned schedules. Visits are arranged around branch, retail, and building access hours.
- Coordinated technicians. The right engineer is assigned with the ATM history in view.
- Simple reporting. See fault trends, visits, parts, and open actions in one dashboard.
Fleet overview
Live status
42ATMs
39Healthy
3In service
Branch network94%
Retail locations86%
Estate sites78%
Cost check
See what planned coverage can save.
Move the figures to reflect your estate. The estimate uses a Professional plan and shows where fewer emergency call-outs can help.
Estimated annual improvement
$9,600
potential repair spend reduction
28h
fewer downtime hours
Ad-hoc repair exposure100%
Professional plan estimate60%
This is an indicative planning figure, not a quotation. A contract specialist will check your actual fleet and service history.
Client results
“Our ATM spend dropped 40% after signing.”
We had separate vendors calling different branches and no clean view of repeat faults. A1 ATM Services gave us one schedule and one report each month. The first quarter exposed two ageing card readers before they failed during peak trading.
Weiwen Lacanaria
Operations Director, Singapore retail bank
Our sites stay open late, so a missed cash dispenser creates a real queue at the property desk. The Professional plan brought priority dispatch, monthly checks, and a clear escalation route. We cut emergency visits by around 40% in six months.
Thiban Doran
Facilities Head, Singapore retail group
Let's build a maintenance plan for your estate.
Tell us how many ATMs you manage, where they are located, and the response times your team needs. A1 ATM Services will shape the scope around your operating hours.
Speak to a contract specialist